Philips Electronics Australia Ltd, following consultation with the TGA, is undertaking a product defect correction for the 14 sleep and respiratory care devices identified in the tables below. The ABC program The Checkout also has a video explaining your rights under ACL.
Philips Australia Medical Device Recall – įor more information on ACL please refer to the ACC website. Your rights under the Australian Consumer Law are in addition to any remedy the local Philips entity may provide you. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You need to return the device – it does not need to be in original packaging.If the device meets ACL, the distributer cannot refuse to give you a refund or refer you to the manufacturer.The device needs to be within the working life which they have advised is 5 years.You need to provide proof of purchase such as a bank statement, receipt, or even photographic evidence.This defect would be classed as a “Major problem” under ACL as it is unsafe to use.
Philips has advised Under Australian Consumer Law (ACL) you may be able to request a full refund from the place you bought the affected device if it meets the ACL requirements.Option 2: Potential for a full refund from the distributer or manufacturer. The TGA have said “Information on the timing of this correction is still being confirmed with Philips”.
Visit the Philips website to register your serial number.Option 1: Register your device with Philips for a repair or replacement. If you have checked the Philips website and confirmed your device is on the list you have a couple of options. What are the options for my affected device? Click here to view the TGA Product Defect Correction alert.Click here to view Philips official statement and list of affected devices.The original announcement from Philips on this issue was on the 26th April 2021 where they said they were investigating a potential product defect with the sound abatement foam. This recall announcement comes after previous communication from Philips “Recall (USA) & Rest of World Safety Notice” from 14th June 2021 where they also suspended global sales. This was done after Philips was in consultation consultation with the TGA (Therapeutic Goods Administration) Australia. On Friday afternoon of 2nd July 2021 Philips officially announced the recall for Australian customers.